Frequently Asked Questions
What is STRAIGHT HUP?
A digital platform specialized in outsourcing technical challenges and connecting them with innovative solution providers, aiming to accelerate digital transformation and solve major operational problems.
Who benefits from the platform?
Government entities, large corporations, academic institutions, innovators, research centers, and investors all benefit from the platform.
Is the platform a product marketing tool?
No, it’s not a marketplace. It’s an innovation-driven system for solving challenges. However, technically marketable solutions may be proposed when appropriate.
What’s the difference between submitting a solution and patent registration?
Submitting a solution involves applying innovation practically, while patent registration is done through official entities like the Saudi Authority for Intellectual Property.
Can a team collaborate under one account?
Yes, by enabling the team account option and linking multiple identities under the main profile.
Does submitting a solution guarantee acceptance?
No. Solutions are evaluated by challenge owners based on specific criteria and may be accepted or rejected depending on feasibility and relevance.
Is there a trial period?
Some features are freely accessible for preview, while advanced memberships require direct subscription according to available packages.
How can I register?
Via the main page, click on “Create Account”, choose the user type, and complete the required information.
What types of memberships are available?
Individual (Innovator/Solution Provider), Organization (Companies, Institutions), Investor, and Technology Lab memberships.
Can I use a corporate email instead of a personal one?
Yes, and it’s preferred for organizations to verify their accounts faster.
Is there a registration fee?
Basic registration is free, but some premium memberships or private challenges may require a paid subscription.
Can I delete my account?
Yes, either through the account settings or by contacting technical support.
I uploaded a file, but it’s not showing. Why?
Some submissions require administrative review before appearing in the challenge.
How can I track my submitted solution?
In your dashboard, you’ll see status: “Received – Under Review – Accepted – Rejected,” along with any notes.
Can I contact the challenge owner?
Yes, but only after your solution is accepted or the challenge owner initiates contact.
How is inappropriate content handled?
Each challenge or solution includes a “Report” button. Violations are promptly reviewed by the legal team.
I can't upload large files. What's the size limit?
The limit is 50MB per file. External links can be used for larger files.
Is there live technical support?
Yes, through live chat in your dashboard or by emailing the support team.
How does the platform protect intellectual property?
All submissions are timestamped, securely stored, and linked to proof-of-submission notifications.
Who owns the solution after submission?
The innovator retains ownership unless a licensing or transfer contract is signed with the challenge owner.
Can I withdraw a submitted solution?
Yes, provided the challenge owner has not yet opened or reviewed it.
How are disputes resolved?
Via the platform’s complaint center, and escalated to neutral arbitration if needed.
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